Streamline Scheduling

with interactive voice response

  • Processes calls 24/7
  • Supports multiple programs / locations
  • Multilingual voice recordings
  • Live operator assistance
  • Increase client & employee satisfaction
  • Secured data storage & Transmission

CDS is an industry-leading advisor to the non-profit community. For over 20 years, we have provided …

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More About CDS

Computer Data Services, LLC (CDS) was originally formed in 1985 as an IT Consulting firm providing personalized and small business services in the areas of tax preparation and customized computer programming. By 1989, the company began to offer a complete, one-stop solution to small and mid-sized businesses …

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Considering An Automated Phone Service?

Are you overwhelmed with walk-ins?

Are your phones ringing off the hook?

Are your employees busier taking calls than assisting your clients?

Are you getting call-backs to confirm, reschedule or cancel appointments?

Are you spending time repeating general information and program requirements?

If any of these apply to your agency, you need CDS!

Using the Interactive Voice Response (IVR) service to take calls during and after normal business hours helps free your staff to focus on other needs within your organization.

The IVR service is easily customizable to handle nearly all of your agency’s calls – by providing information to your clients and scheduling them appointments to come into your office. If you have multiple sites or locations, the IVR can collect zip code information and route clients to the location nearest them. If you run multiple programs, the IVR can run multiple phone lines for each application, process each program’s calls simultaneously.

Here are some of the other customizable features:

  • Transfers callers who require special assistance to a live operator
  • Gives eligibility requirements and other useful information, such as office hours, driving directions, documentation requirements, etc.
  • Male/Female/Multilingual voice recordings – can be programmed for multiple languages.
    • Available languages:
      • Cantonese
      • Italian
      • Danish
      • Japanese
      • English (American)
      • Korean
      • English (UK)
      • Mandarin
      • French
      • Russian
      • German
      • Spanish (South American)
      • Hungarian
      • Spanish (Castilian)
  • Uses a toll-free number.
  • Processes calls 24 hours a day, 7 days a week.
  • Provides daily appointment reports as well as call metrics for each program.