• Processes calls 24/7.
  • Live agents available for assistance.
  • Supports multiple programs and locations.
  • Voice recordings in any language.
  • Text confirmations and appointment reminders.
  • Client check-in Kiosk

How It Works

The use of the CDS Appointment Services has greatly improved the quality of customer services, increased efficiency and effectiveness of our programs. They improved our resource utilization – through automated appointment scheduling with inquiries and overflow calls being taken by their call center. CDS has proven they have the knowledge and experience to assist agencies to meet current challenges. Their IVR program completely freed our staff from answering phones allowing them to focus on higher value tasks. The CDS program helped to reduce the number of no shows and clients arriving without the proper documentation which wasted valuable time. Thanks CDS for answering our calls.

Ron Howell Northeast Florida Community Action Agency